2023 Year End Review

As we bid farewell to 2023, we want to take a moment to reflect on what a remarkable year it’s been for Am-Tran. Throughout the year, our partnerships in the medical industry grew significantly, presenting us with valuable expansion opportunities, which also allowed us to adopt a fresh approach to hiring the most talented individuals in the San Francisco Bay Area, enabling us to gain a true understanding of the unique qualities of the communities we service daily, 24 hours a day.  

In 2023, our commitment to our customers and employees saw us go above and beyond, with an all-hands-on deck approach of technology improvements which also included new dispatch software and an exciting new App, ensuring that our services are as efficient, reliable, and user-friendly as possible.

2023 was also a year of shining in the Bay, as we shared helpful industry blogs and an increased social media presence to share valuable information on our social medical channels. Additionally, we took the time to highlight and celebrate our exceptional employees, showcasing their contributions and dedication to our organization.

Looking back at this past year, we are grateful for the opportunities, partnerships, and growth that defined 2023 for Am-Tran. It is with great excitement and anticipation that we enter the new year, eager to build upon our successes and continue delivering excellence in the San Francisco Bay Area and beyond.

Regional Service Offerings

Year after year, our goal is the same: be the best regional courier service in the San Francisco Bay Area. And this year was no exception! We continued to handpick the best local talents to join our team. We hired great people who have become wonderful ambassadors for our business and dedication to unparalleled service. 

We also prioritized building meaningful, in-person relationships with our customers, because we believe trust is forged face-to-face. As the needs and volume of our customer requests fluctuated throughout the year, we kept our driver network dense and well-distributed across the Bay Area, ready to pick up a job at a moment's notice. 

Looking to 2024, our resolve to be the best regional courier remains unwavering, fueled by the collective passion of our exceptional team and the thriving communities we proudly serve.

Communications and Outreach 

This year, our approach to communications strategy evolved significantly, driven by a goal to produce regular blog posts. It has had a profound impact on our internal operations, instigating a more communicative workplace culture than ever before. The exercise has forced us to scrutinize what truly matters, resulting in a company-wide ethos that prioritizes clarity, safety, and purpose in all our endeavors.

In tandem with these efforts, we’ve enthusiastically embraced our social channels as a way to tell our story and foster a sense of community among customers and industry peers alike. Our LinkedIn has evolved into a vibrant space to talk about our employees’ achievements, commemorate significant milestones, engage in meaningful discourse about everything from shipping rates to the best radio station, and so much more. We’re looking forward to seeing this all continue to grow in the year to come. 

Technological Improvements

2023 marked our first full year with Excellerator, our cutting-edge dispatching software. Throughout the year, our team has diligently worked to maximize efficiencies within the system, streamlining our operations and enhancing the overall customer experience. 

Excellerator has been a game-changer, making online order management and tracking a breeze for our customers. The seamless integration of this software has not only simplified our internal processes but has also elevated the convenience and transparency we provide to those who trust us with their deliveries.

We also launched our first app this year! We’re always striving to make it easier for customers to place and manage orders, and we believe this app will be integral in that. The app is designed with user-friendly features, ensuring a smooth and intuitive experience.

Employee Engagement

This year, we made significant strides in fortifying our communication channels with drivers by introducing a dedicated driver resource page. This user-friendly platform allows drivers to log in and access all the essential information they need. 

By centralizing resources on this platform, we've not only empowered our drivers with quick access to crucial details but also significantly reduced the need for them to tie up our phone lines with inquiries. This strategic move has not only enhanced internal communication and efficiency but has also allowed us to prioritize our phone lines for customer requests, ensuring a more responsive and client-focused service.

In conclusion, 2023 was a big year for Am-Tran Courier Services. Our expanding partnerships, commitment to enhancing customer relationships, technological advancements, and an increased presence in the Bay Area positioned us as a leading force in the medical industry in the San Francisco Bay Area. We are excited to build upon this success in 2024, continuing to deliver exceptional courier services and further establishing our position as a trusted courier service provider for the unique Bay Area communities we service.