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Customers appreciate delivery notifications. They want to know the status of their order, when it will arrive, and how they can best plan to receive it. Having this information gives them the freedom to go about their day and not wait around for the delivery to arrive.
This is especially important for deliveries that contain medications. Customers often depend on these medications for their well-being, making any delay or uncertainty particularly stressful.
By implementing a robust notification system, especially for sensitive deliveries like medications, you're not just tracking packages - you're providing peace of mind, ensuring health and safety, and demonstrating respect for your customers' time and privacy. This level of service can significantly enhance customer trust and loyalty, particularly in the healthcare and pharmacy sectors where reliability is paramount.
Customize and automate notifications for your patients
Keep your customers informed throughout the delivery journey with strategic, automated updates. Our system has notifications set up for every key stage of the delivery process, from order placement to final delivery. All you need to do is prioritize the critical touchpoints for your customers. These might include:
- Order confirmation
- Shipment preparation
- Driver assignment
- In-transit updates
- Out for delivery
Once you’ve decided which notifications you want your customers to receive, you can easily configure these preferences within your account settings. Once set up, the system will automatically dispatch updates to your customers through both text messages and emails.
The flexibility of our platform allows you to modify these notification parameters whenever needed. That way, your communication strategy remains aligned with your business needs and customer expectations.
Integrate tracking links for greater transparency
In addition to SMS and email notifications, customers can receive delivery tracker links. With their personalized links, customers can see where their driver is in real-time as well as a picture of the driver and their name.
This important information helps customers plan for the delivery and to know who is making it. Customers can run errands knowing they will not miss the driver, which is especially important for packages that cannot be left without a signature.
And having a picture of what the driver looks like, and their name, provides a sense of comfort as they approach the house or business.
Accurate ETAs allow for a convenient and easy home delivery experience
Am-Tran recently added some innovative features that enable customers to get a more accurate estimate for the timing of their deliveries. At the time the orders are received, customers now have the ability to receive a text message providing a delivery window for when to expect their package. And they can also receive an additional text message when they are the driver's next stop, and the precise time that the driver is scheduled to arrive.
Conclusion
Accurate, real-time notifications for medication deliveries serve multiple purposes:
- They alleviate customer anxiety by providing clear timelines.
- They ensure someone is available to receive temperature-sensitive items promptly.
- They help maintain privacy by allowing customers to plan for discreet receipt of packages containing personal health information.
Giving customers more control over their deliveries is a fundamental goal at Am-Tran. This new feature does exactly that. To learn more about how Am-Tran can help take the uncertainty out of the delivery process, give us a call.
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