Enhancing Home Infusion Pharmacies with Am-Tran

A Bay Area home infusion pharmacy that was handling deliveries in-house approached Am-Tran because their system was having unsatisfactory results. 

• For one, pharmacy staff were constantly diverted from their main responsibilities to manage deliveries, disrupting essential operations. 
• For another, the pharmacy’s internal delivery system lacked real-time tracking and notifications, leaving both staff and patients in the dark about delivery status. 
• And lastly, the system couldn’t scale to handle growing patient numbers, and without backup couriers, the pharmacy had no safety net when problems arose. 

These issues created a harmful cycle: inconsistent delivery service led to more patient calls, which further pulled staff away from their work. This downward spiral damaged both patient care and the pharmacy's bottom line, making an external delivery solution necessary.

Our Solution

Success within the home infusion pharmacy industry hinges on the timely and temperature-controlled delivery of medications and supplies directly to patients' homes. Am-Tran stepped in to offer just that and the benefits were immediate.

Advantages for the Pharmacy:

• Improved Patient Satisfaction. The pharmacy's patients now experience consistent and reliable deliveries, which has significantly reduced their concerns about medication arrival times.
• Reduced Operational Costs. The pharmacy has achieved considerable cost savings through optimized delivery routes, regular vehicle maintenance, comprehensive insurance coverage, efficient fuel cost management, provided mobile communications, and fewer missed deliveries compared to their previous in-house system or other inexperienced courier options.
• Enhanced Infusion Pharmacy Efficiencies. By outsourcing delivery operations to Am-Tran, the pharmacy staff can now dedicate their full attention to core pharmacy functions such as patient care and medication management, improving overall operational efficiency.
• Regulatory Compliance. Am-Tran's strict adherence to HIPAA regulations and comprehensive safety protocols ensures the pharmacy remains in full compliance with all relevant pharmaceutical and transportation industry requirements.
• Increased Pharmacy Growth. With access to Am-Tran's established network of trained medical couriers, the pharmacy has been able to expand its service area across Northern California, supporting sustainable business growth within the competitive infusion pharmacy industry.

Advantages for Patients:

• Reduced Anxiety and Stress. Patients now experience significantly less anxiety and stress thanks to Am-Tran's predictable and timely medication deliveries to their homes, providing much-needed peace of mind during their treatment.
• Increased Convenience. The flexible delivery scheduling options and direct communication capabilities with Am-Tran couriers have greatly enhanced convenience for patients, making it easier for them to access and interact with their assigned courier.
• Enhanced Privacy and Security. Am-Tran's professional uniformed and badged couriers, all thoroughly trained in HIPAA compliance, ensure that patient privacy is protected and medications are transported with the highest level of security throughout the delivery process.

Conclusion:

This collaboration between Home Infusion Pharmacies highlights the value of specialized medical couriers. Am-Tran prioritizes patient needs, medication safety, and regulatory compliance, leading to better service and improved patient trust.