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Online ordering systems have transformed how businesses manage their shipments and deliveries. This guide breaks down everything you need to know about ordering online with Am-Tran. Let’s dive in!
Jump to what you want to know:
Online Ordering With Real Support When You Need It
While our online ordering system is designed to make your life easier, we understand that sometimes you need the personal touch. That's why you can always speak to a real person 24/7 if you have questions or special requirements. No frustrating automated menus or chatbots to navigate—just direct access to our friendly team members who are ready to help.
Our online platform is simply an additional option we're offering to streamline the process for those who prefer digital convenience. Whether you choose to order online or call us directly, we're committed to providing the same exceptional service every time.
Key Benefits of Online Ordering
When it comes to personal shopping, online ordering is second nature for most of us. Yet in healthcare, many still default to phone orders, believing it's more convenient. But that's not always true.
Here are some of the high level benefits to placing your orders online:
- Time Efficiency – Skip phone wait times and place orders 24/7. Streamlined submission saves time on every order.
- Improved Accuracy – Standard digital forms with verification steps reduce errors. Get exactly what you specified every time.
- Enhanced Tracking – Monitor orders in real-time with complete digital records. Confirmation includes timestamps and signatures for full visibility.
- Convenience – User-friendly interface works across all devices with mobile ordering. Print shipping labels easily for simple tracking.
How to Get Started with Am-Tran Online Orders
1. Set up your account
Once your account is created, we will send you your account information, along with your online login information with a tutorial on how to place/track orders online.
2. Complete your profile with shipping preferences
In your online profile, you can enter your preferred pickup and/or delivery addresses so that they are saved, as well as a service and vehicle type if they will stay the same for most orders.
3. Place your first order
Orders are placed in the New Order tab, where you will enter the pickup and delivery information, service type and ready time along with the vehicle type and packages. You may want to print a label after you submit the order.
4. Track your shipment in real-time
Once your order is confirmed, you'll receive a tracking number and access to detailed status updates. Follow your shipment's journey from pickup to delivery with precise location information and estimated arrival times. Automatic notifications keep you informed of any changes or delays.
Best Practices
Save addresses for faster checkout
Store your frequently used pickup and delivery addresses in your address book to speed up the ordering process. Simply save addresses once, then select them from a dropdown menu during checkout instead of typing them in each time.
Key Benefit: This not only saves you time but also reduces the chance of errors in your delivery details.
Addresses get automatically saved.
Set up notifications for order status updates
Keep your customers informed throughout the delivery journey with strategic, automated updates. Our system has notifications set up for every key stage of the delivery process, from order placement to final delivery. All you need to do is prioritize the critical touchpoints for your customers. These might include:
- Order confirmation
- Shipment preparation
- Driver assignment
- In-transit updates
- Out for delivery
Learn more: Automated Notifications and How They Can Improve Your Deliveries
Use the mobile app for on-the-go ordering
While our 24/7 live dispatchers aren't going anywhere, we wanted to give you more control and visibility into your deliveries. Now you can manage everything with just a few taps on your phone. With our app, you can:
- Book deliveries yourself in seconds
- Place orders from anywhere
- Track deliveries in real-time
- Receive instant delivery notifications
- See your driver's photo for added security
- Access digital documentation (no more paper!)
Learn more: Faster Deliveries at Your Fingertips with the Am-Tran App
Troubleshooting Resources
We’re always available to help. Here are some resources to point you in the right direction:
- Video demonstrations available
- Call dispatch at 650-653-8198 x1
Customer Success Stories
Discover how our customers have transformed their delivery experience by using our online ordering system. These stories showcase how the simplicity, efficiency, and reliability of our digital platform have helped customers save time, reduce errors, and streamline their logistics processes.
Fertility Clinic
A fertility clinic in California partners with Am-Tran for lab storage transportation. The practice manager handles time-critical shipments through the web portal for both room temperature samples and frozen specimens requiring special handling.
"Everything has been so efficient and helpful! No notes from us. Happy to have made a partnership." — Practice Manager, California
Medical Research Department
A clinical research coordinator at a major medical center manages studies requiring strict adherence to regulations and protocols. Their responsibilities include specimen data collection and documentation maintenance. Courier services between multiple medical facilities consistently met all service expectations.
"Nothing but compliments from our end. All deliveries went smoothly and were completed in a timely manner." — Clinical Research Coordinator
Pharmacy Service
A pharmacy professional in Northern California uses an online ordering system to process daily medication orders for patients. The system links orders to corresponding medications, facilitating seamless delivery to patients.
"The website is very easy to use. It is especially helpful in being able to look up the current status of deliveries and notify care providers who signed for a package and at what time it was received when they call to check on the order." — Pharmacy Professional
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